Return Policy

We want you to be completely satisfied with your purchase on PewPet.

We’re committed to providing customers with the most delightful shopping experience possibly.

We’re always available and happy to help with any questions.

DO YOU ACCEPT RETURNS / EXCHANGE?

Yes, we accept the following reasons for return / exchange.

• Incorrect Product (Color, Size,Style)
• Product damage
• Defective Product 

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.

1. General Return Process:
   Initiate a return: Please email us at [email protected] with photos and/or videos of the items and let us know your order number and Reasons for return. Our customer service staff will determine the eligibility for your return request within 3 working days.
2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

ABOUT THE SHIPPING COST ON RETURNS:

We will send you a return label after the return is approved.
For defective items, You do not need to pay the return shipping cost.
For non-defective items, Customer pay the Return shipping costs.
(No restocking fee to be charged to the consumers for the return of a product.)

ABOUT THE RETURN ADDRESS:

Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take 3-5 working days from the day we receive your return. We will email you to confirm once your return has been processed.

Contact information:

• Email:  [email protected]
• Phone: +86 18757816502
• Address:
  Room 401, Unit 1, Building 36, Shangren New Village, Jiangdong Street, Yiwu City
  Jinhua, Zhejiang
  China 322000
• Working Time: Monday-Friday 9:00-17:00 (GMT+8)

To check the status of your order, please log-in to your account or contact us.