Shipping

How much is shipping?

  1. Standard Shipping:  Free shipping
  2. Expedited Shipping: USD $20.00 per Order

Can I expedite my order?

We currently do not offer expedited processing, but you can choose expedited shipping on checkout.

Can I deliver to multiple address?

We do not offer shipping to multiple address for a single order. If you would like items delivered to multiple address, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO address?

Yes, we can send shipments to PO Boxes and Military APO/FPO address.

Orders shipped to APO/FPO address are done via USPS for final delivery (through the military mail system). Shipments to APO/FPO can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out!

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes package scanned delivered by mistake.

Then email us regarding the whereabouts of your order!
Email: [email protected]

Ordering

What is your ordering process?

Ordering process is simply 4 quick steps:

  1. Select your favorite items and add them to cart
  2. Enter your billing and shipping information
  3. Select shipping method
  4. Checkout

What should I do if I made a mistake on my order?

Immediately contact us by email and our team will gladly resolve all of your concerns!
Email: [email protected]

How do I change my order?

Email us regarding all changes to an order!
Email: [email protected]

Can I cancel my order?

Please email us at support@pewpet.com within 24H with your order details we will cancel your order and provide a full refund.

What’s the status of my order?

Following a successful order, please expect a confirmation email.
Once your order ships, we will send a second email with your tracking information.

The most recent information on your order is always available via the receipt link provided in our email correspondence.

If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.

Contact information:

  • Email:  [email protected]
  • Phone: +86 18757816502
  • Address:
    Room 401, Unit 1, Building 36, Shangren New Village, Jiangdong Street, Yiwu City
    Jinhua, Zhejiang
    China 322000
  • Working Time: Monday-Friday 9:00-17:00 (GMT+8)